Professional offices · Law firms
Intake that captures the matter — and refuses to practice law
A law firm phone is a matter waiting to be a file — or a trap. Callers want an answer. The wrong answer is unauthorized practice. Floow is trained to collect the story, protect the calendar, and leave the advice to the attorney.
Where firm phones go wrong
- After-hours arrest, service, or injunction calls that hit a partner’s cell because nobody else is on the line.
- Intake that forgets opposing parties and creates a conflict surprise next week.
- Practice areas sharing one greeting so a PI caller gets the real-estate clerk.
- Vendors and recruiters who learn the attorney’s direct line from a helpful agent.
What a Floow legal intake seat does
- Practice-area routing from the first description — family, PI, business, criminal — using your map, not a guess.
- Conflict screen: caller name, other parties, and company names before a consult is offered.
- Consult booking against attorney or intake-counselor calendars, with a clear ‘this is not legal advice’ boundary on the call.
- Emergency paths you define: on-call attorney, jail-call protocol, or a next-morning callback. No off-the-cuff strategy.
What the attorney opens in the morning
A complete intake card, conflict names, and either a booked consult or a prioritized callback. Nurture is for people who were not ready to retain — not for someone who just described an active emergency. Reviews wait until a matter is closed or you explicitly allow them.
Law firm templates we actually sell
- Practice-area intake trees with a no-advice boundary
- Conflict-name capture before the consult
- On-call / after-hours attorney protocol
- Consult calendar + incomplete-intake nurture
Call the demo with law firms in mind.
Call the live demo. If it sounds like the front office you have been covering yourself, we will scope the right tier on a strategy call.