Health services · Med spas
Consults booked while the interest is still on the face
Med spa callers are shopping a feeling and a price at the same time. If you send them to voicemail, they book the competitor who answered. If your coordinator over-promises a result, you inherit a refund. Floow is trained to book the consult and stay out of the treatment plan.
What actually leaks revenue on a spa line
- Instagram traffic that wants a consult tonight and will not fill a twelve-field form.
- Membership vs first-visit confusion that the front desk answers differently depending on who is working.
- No-shows on high-ticket injectables blocks because reminders were ‘someone’s job.’
- Aftercare questions arriving on the booking line after the provider has left.
How the seat handles a spa call
- Books consults and treatment blocks against the right provider and room — including first-available vs favorite injector.
- Explains packages and memberships only from your approved menu. No ‘you’ll love this for crow’s feet’ advice.
- Collects photos or consult forms the way you already ask — and says no when a caller wants a diagnosis over the phone.
- Routes aftercare to the clinical protocol you wrote, or to an on-call path, instead of guessing.
After they hang up — the part that keeps the chair full
Reminders, pre-visit instructions, and no-show recovery run without the coordinator remembering. Review asks go out after a completed visit, not after a consult-only. Membership follow-up is a nurture path, not a cold pitch in the confirmation text.
Med spa templates we sell
- Consult vs treatment vs aftercare intent tree
- Approved menu language for packages and memberships
- Provider-and-room calendar rules
- Post-visit review + no-show recovery timed to the appointment status
Call the demo with med spas in mind.
Call the live demo. If it sounds like the front office you have been covering yourself, we will scope the right tier on a strategy call.